SHIPPING POLICY

 ***Order before 11:59pm AEST on 16 December 2023 to receive your purchase before Christmas Day and New Year's Eve.

DOMESTIC SHIPPING: Australia
During your Shopping Cart experience, you'll have the option to choose either standard or express shipping. Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can view updates by clicking the link.

Standard shipping is free on all domestic orders over $250 AUD. All orders under $250 will be charged a flat fee rate of $10 for standard shipping and $15 for express shipping.

Standard Shipping:

Orders via standard shipping should be received within 2-6 business days; however, this service can take longer to regional postcodes. If you are not present to accept your delivery, a notice will be left to advise where your parcel can be collected. This information can also be viewed by clicking the track your order link in your shipping confirmation email. 

Express Shipping:

Express shipping should be received within 1-3 business days. Any delays by our shipping provider will be communicated to you via your nominated email. 

Information:

  • Delivery times may vary due to the delivery network and delays by our shipping providers.
  • Delivery times may increase during promotional periods and bank holidays.
  • Please allow up to 24 hours for our warehouse to process your order over a weekend and holiday period. 
  • Metro orders placed with express shipping before 2:00pm AEST should be received the next business day. This service takes 2-3 business days to other regions.
  • Once your order has been scanned, you will receive a confirmation email with the details required to track your purchase.
  • Orders will be delivered between 7am and 9pm and will require a signature upon delivery. If you’re not home when the delivery is attempted, the driver will leave a notice card in your mailbox outlining how to obtain your parcel.
  • Once your parcel has been delivered to the shipping address, Staple & Hue takes no responsibility for any damage or theft that may occur.


INTERNATIONAL SHIPPING: Worldwide

Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in your email.

Please ensure your delivery address is attended or include a business address where possible. Once your parcel has been delivered to the shipping address. Staple & Hue takes no responsibility for any damage or theft that may occur.

COST:

AUSTRALIA: $10 standard, $15 express, FREE standard over $250 AU
NEW ZEALAND: $15 standard, $30 express, FREE standard over $250 AU
UNITED KINGDOM: standard $20 AUD, $40 AUD for DHL express, FREE standard shipping over $350 AUD.
REST OF THE WORLD: $40 AUD standard. Please allow 5-20 business days to receive your order.
***These rates differ for customers shopping on our US website. For North American customers, please shop here.

 

INTERNATIONAL CUSTOMS CHARGES & IMPORT DUTIES:

International orders will generally incur customs fees and import taxes. These fees will be charged once the parcel reaches its destination country.

Please note: Staple & Hue DOES NOT cover import liabilities that may be applied by the government of the destination country.

Duties and taxes are calculated based on the items ordered, your shipment destination and the retail value of your purchase. This charge is determined by your local customs authority and includes:
1. The sales tax applied by your country for purchases from Australia.
2. Duties charged for processing by your country.


Charges MUST be paid by the recipient of the parcel. Staple & Hue has no control over these charges and cannot predict what the cost may be. Also, we cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

Customs policies vary, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Staple & Hue will not liable for any loss of funds as a result of this. Once your parcel has been delivered to the shipping address, Staple & Hue takes no responsibility for any damage or theft that may occur.

*Imports into New Zealand over NZD $175.00 will generally incur customs and import taxes. For more info please see: www.customs.govt.nz/features/internetshopping/Pages/default.aspx

*Imports into the USA over USD $800.00 will generally incur customs and import taxes. North American customers can shop from our US warehouse here. For more info please see: www.cbp.gov/trade/basic-import-export/internet-purchases

*Imports into CANADA will generally incur customs and import taxes. The standard rate for import duties and taxes into Canada is 18% of the products value. North American customers can shop from our US warehouse here. For more info please see: https://www.crossbordershopping.ca/

*Imports into the UK will generally incur VAT fees as well as customs and import taxes. The standard rate for these duties and taxes into the UK are as below:

VAT FEES - Value added Tax (VAT) fees are charged on any goods worth over £15. The standard VAT fee rate is 20%.

CUSTOMS FEES : Customs fees are charged on imports worth over £135. The standard customs fee rate is 2.5% of the products value.

For more info please see: https://www.gov.uk/

*Imports into EUROPE will generally incur customs and import taxes. The standard rate for import duties and taxes into Europe vary by country. We do not ship to every European country so please contact us to ensure that you are covered by our delivery providers. For more info please see: https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en

*Imports into ASIA will generally incur customs and import taxes. The standard rate for import duties and taxes into Asia vary as each country is different. We do not ship to every Asian country so please contact us to ensure that you are in our delivery area. For more info please see: https://customsdutyfree.com/asia-customs-and-import-duties/

Staple & Hue is not responsible for any customs delays or rejected parcels due to customs charges not being paid.

ITEM AVAILABILITY:

Staple & Hue stock quantities are not updated in real time and our items may be sold out at the time of purchase. If an out-of-stock item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or a full refund. 

Staple & Hue reserves the right to change the shipping method of any order as required.