Refund policy

Staple & Hue have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

If you wish to process a return, please follow our policy below.
 
CHANGE OF MIND:


We design each of our garments to be totally adored by you. If your purchase isn’t as expected and you have changed your mind, you may be entitled to receive a store credit in exchange for your returned item. You are only entitled to a refund if you have a received an item with a manufacturing fault.

Please note: samples, sales and items discounted with a promo code are final sales and not eligible for returns, refunds or exchanges.

To be eligible for a store credit, you must initially contact our Customer Service team within 30 days.

Your return must:
  • Still have all tags attached.
  • Be unworn, unwashed, and in original condition.
  • Have no signs of wear, rips, pulls or stains, including marks from makeup or fake tan.
  • Not be a bodysuit or intimates item.
 
HOW TO RETURN:

If all of the above requirements are met, use our returns portal within 30 days of receiving your item.

After our team contacts you, you will have 30 days to send the item back to our studio. Our team retains discretion to issue a store credit or full refund, depending on the circumstances.

Shipping costs must be covered by the customer so we recommend using tracked postage.

Please note, Staple & Hue are not responsible for lost or stolen packages.

Returns and store credits are processed within 2 business days after the order is received and assessed at our studio.

A confirmation email will be sent when your item is refunded or store credit has been issued.If you do not contact us within 30 days of receiving your order, our Customer

Service team hold the right to reject returns - it's important to contact us as soon as you can, we are very friendly we promise!

To start a return, use our returns portal within 30 days of receiving your item.

REFUNDS:

While we strive to produce staples of the utmost quality, mistakes can sometimes slip through the cracks and land in your hands. If this is the case and your purchase is faulty in some way, you will be entitled to a refund.

Please email our Customer Care team via contact@stapleandhue.com within 7 days of receiving the item so we can assess the issue. We will work with you to establish a mutually satisfactory outcome in the form of a refund, exchange or store credit.

Once the item is confirmed to be faulty by our team, Staple & Hue will reimburse shipping costs to return the item to us, however original shipping costs are non-refundable. We will provide you with a returns form to include with your return parcel.

Staple & Hue are not responsible for shipping delays, lost or stolen packages. 


To start a return, use our returns portal within 30 days of receiving your item.. 



Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items,  or gift cards. Please get in touch if you have questions or concerns about your specific item.

Strictly no returns on swimsuits, bodysuits or intimates/under garments.