Pre-Order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your size before the item arrives with us.
Please note, Pre-Orders cannot be cancelled or refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.
The benefit of purchasing Pre-Order items is that you will secure your size without risking the item becoming sold out shortly after we list it online.
Demand can be very high on certain items & frequently they can sell out completely via Pre-Order before they physically arrive in stock.
Please note dates are not 100% guaranteed and delays may occur.
Staple & Hue are not held liable for any unforeseen delays that may occur if you wish to Pre-Order an item. Please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations.
You will proceed through the check out as usual & make full payment when making a Pre-Order. Your order will only be shipped upon arrival of the ordered Pre-Order item(s), usually as per the date suggested on the product page at time of order placement.
In an event where the Pre-Ordered item is not required due to any unforeseen circumstance either by yourself or Staple & Hue's cancellation of the Pre-Order, a store credit will be issued as per our online store policies.