FREE EXPRESS SHIPPING ON ALL DOMESTIC ORDERS OVER $150

SHIPPING POLICY

STAPLE & HUE SHIPPING POLICY

DOMESTIC SHIPPING: Australia Wide

For shipping within Australia, Staple & Hue use Australia Post. Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in the email. During your Shopping Cart experience you have the option to choose either standard or express shipping.

Standard Shipping:

Standard Shipping should be received within 2-6 business days; however this service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed by clicking the track your order link in your shipping confirmation email.

EXPRESS shipping is free on all orders over $150. All orders under $150 will be charged a flat fee rate of $5 for standard shipping.

Express Shipping:

Express shipping should be received within 1-3 business days. You can easily track your delivery by clicking the track your order link in your shipping confirmation email. Once your parcel has been delivered to the shipping address, Staple & Hue takes no responsibility for any damage or theft that may occur.

EXPRESS shipping is free on all orders over $150. All orders under $150 will be charged a flat fee rate of $10 for express shipping.

Please note:
- Delivery times may vary due to the Australia Post Delivery Network.
- Delivery times may increase during promotional periods.
- Please allow 24hours for the warehouse to process your order if it was placed on a Weekend or Public Holiday
- Express orders placed before 2:00pm AEST in Metro areas should be received the next business day. This service takes 2-3 business days to most other areas.
- Once your order has been scanned by Australia Post Delivery you will receive a shipping email and you will be able to begin tracking your shipping.
- Orders will be delivered between 7am and 9pm and will require a signature on delivery. If you’re not home when the delivery is attempted, the driver will leave a card in your mailbox including information on how to collect your parcel at your nearest Australia Post outlet.
- Once your parcel has been delivered to the shipping address, Staple & Hue takes no responsibility for any damage or theft that may occur.

INTERNATIONAL SHIPPING: WORLDWIDE

For shipping outside of Australia, Staple & Hue use Australia Post & DHL's international service. This service takes around 7- 10 business. Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in the email.

All international deliveries must be signed for on delivery. Please ensure your delivery address is attended or include a business address where possible. Once your parcel has been delivered to the shipping address, Staple & Hue takes no responsibility for any damage or theft that may occur.

COST:

New Zealand

Standard shipping to NZ is $20 AUD. Shipping is FREE on all orders above $200 AUD.

USA

Standard shipping to the USA is $25 AUD. Shipping is FREE on all orders above $250 AUD.

ALL OTHER COUNTRIES

$30 standard shipping fee applies to all other countries. 

INTERNATIONAL CUSTOMS CHARGES & IMPORT DUTIES:

International orders will generally incur customs fees and import taxes and these fees will be charged once the parcel reaches its destination country.

Please note; Staple & Hue DO NOT cover import Liabilities that may be applied by the government of the destination country.

Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia!
2. Duties charged for processing by your country.
Charges MUST be paid by the recipient of the parcel. Staple & Hue have no control over these charges and cannot predict what the cost may be. Also, we cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Staple & Hue will not be held responsible for any loss of funds as a result of this. Once your parcel has been delivered to the shipping address, Staple & Hue takes no responsibility for any damage or theft that may occur.

*Imports into New Zealand over NZD $175.00 will generally incur customs and import taxes*
For more info please see:
www.customs.govt.nz/features/internetshopping/Pages/default.aspx

*Imports into the USA over USD $800.00 will generally incur customs and import taxes*
For more info please see:
www.cbp.gov/trade/basic-import-export/internet-purchases

*Imports into CANADA will generally incur customs and import taxes* The standard rate for import duties and taxes into Canada is 18% of the products value. 

For more info please see:
www.crossbordershopping.ca/duty-tax-import-guide/canada-customs-duty-rates-tariffs-and-taxes

*Imports into the UK will generally incur VAT fees as well as customs and import taxes* The standard rate for these duties and taxes into the UK are as below;

VAT FEES - Value added Tax (VAT) fees are charged on any goods worth over £15. The standard VAT fee rate is 20%.

CUSTOMS FEES : Customs fees are charged on imports worth over £135. The standard customs fee rate is 2.5% of the products value.

For more info please see:
www.gov.uk/goods-sent-from-abroad

*Imports into EUROPE will generally incur customs and import taxes*  The standard rate for import duties and taxes into Europe vary as each country is different. We do not ship to every European country so please contact us to ensure that you are in our delivery area. 

For more info please see:
https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en

*Imports into ASIA will generally incur customs and import taxes*  The standard rate for import duties and taxes into Asia vary as each country is different. We do not ship to every Asian country so please contact us to ensure that you are in our delivery area. 

For more info please see:
https://customsdutyfree.com/asia-customs-and-import-duties/

*Staple & Hue are NOT responsible for any customs delays or rejected parcels due to customs charges not being paid.

 

ITEM AVAILABILITY:

Staple & Hue stock quantities are not updated in real time and our items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

***Staple & Hue reserves the right to change the shipping method of any order as required***

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