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RETURNS & EXCHANGES

Staple & Hue want you to love your purchases and we understand that online shopping can sometimes be daunting. We do have a strict return and exchange policy, however we are here to help you through every step of your shopping experience.

Refunds & Exchanges

To obtain a refund or exchange you must meet all the requirements below:

• Items must be returned within 7 days with original receipt

• Items are unworn, unwashed and in it’s original condition

• Items must have all tags attached

• Items must not have any stains including cosmetic stains I.e. fake tan, make up

• Items must not have rips, tears or snags from other garments or jewellery

• No return on sale items

• No exchanges on change of mind items

Refunds

You are only entitled to a refund if you have a received a faulty item. We don't not issue refunds for change of mind, or for any other reason. Our garments are all individually inspected and in brand new condition before they are posted to our customers. Please contact us immediately within 2 days of receiving your goods if your items are damaged or faulty. If not reported with in 2 days we will not issue a refund. If you are eligible for a refund, your items will be refunded through its original tender type. Please be aware that your initial shipping charges are non-refundable.

How to return your item

If you have met all the above requirements, please notify us ASAP at contact@stapleandhue.com. Postage will be at your expense therefore we strongly recommend you have a tracking number when posting your items back to us. Your item is your responsibility until it reaches our office. We will notify you by email once your return has been processed. Staple & Hue are not responsible for lost or stolen packages.

 

PLEASE NOTE

* INTERNATIONAL ORDERS ARE FINAL SALE

* EXCHANGES OR REFUNDS ARE ONLY ELIGIBLE ON FULL PRICE ITEMS

* FOR HYGIENE PURPOSES WE DO NOT EXCHANGE BODYSUITS

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